Sweet success of one of regional Australia's fastest growing franchises - C9 Chocolate and Gelato

Sweet success of one of regional Australia's fastest growing franchises - C9 Chocolate and Gelato

C9 Chocolate and Gelato has become a beloved name in regional Australia, captivating locals’ hearts and taste buds with its tasty gelato and desserts.

From a humble beginning with just three stores in 2014, C9 has expanded its footprint significantly. It now boasts 24 stores across New South Wales and Victoria, with plans to enter South Australia soon. The C9 group is set to hit 30 franchises by early 2025, making it one of the fastest-growing franchises in the region.

C9 was founded in 2014, and its passion for premium chocolate and authentic Italian gelato, paired with excellent customer service, was quickly evident. C9 Chocolate and Gelato opened its first three stores in 2014, and its initial vision was simple yet ambitious: to provide high-quality, delicious gelato and desserts that would create memorable experiences for C9 customers. The franchise quickly distinguished itself with its commitment to using the finest ingredients, traditional recipes, and unique and innovative flavours, setting a high standard in the dessert industry.

By 2020, C9 had grown to five stores, a testament to its growing popularity and the successful implementation of its business model. This growth trajectory continued in 2021, with the franchise expanding to seven stores. Each new location received a warm reception from the local community, further solidifying C9’s reputation as a go-to destination for indulgent desserts and great coffee.

The years following 2021 saw exponential growth, and now, in 2024, there are a whopping 24 stores across NSW and VIC and more on the way. The C9 presence in regional Australia continues to grow with the latest store opening in Gosford, NSW, this month. This rapid expansion can be attributed to several key factors

Quality and Innovation

C9 consistently delivers high quality products. Expanding its gelato range and flavours and creating dessert masterpieces that are quite simply unmatched in the dessert market, has helped C9 gain its reputation as ‘the best gelato in Australia’. This dedication to excellence has also created a loyal customer base and attracted new clients to both the stores and delivery market.

Community Engagement

Each C9 store is more than just a place to buy gelato; it is a community hub. By hosting events, supporting local causes, and creating a welcoming atmosphere, C9 has become an iconic place in the local community.

Strategic Franchise Model

C9’s franchise model is designed to support franchisees with comprehensive training, marketing assistance, and ongoing operational support. This has enabled new store owners to thrive and maintain the high standards set by the brand.

C9 Chocolate and Gelato is not resting on its laurels. With plans to enter South Australia soon, the franchise is poised to continue its impressive growth in the city and regional Australia. The goal of reaching 30 stores by 2025 is well within reach, given the brand’s current momentum and strategic planning.

The planned expansion into South Australia marks a significant milestone in C9’s growth strategy. It reflects the brand’s confidence in replicating its success in new regions and its commitment to bringing the C9 experience to more thankful Australians.

C9 Chocolate and Gelato’s journey from a modest beginning to a franchise powerhouse is a remarkable story of vision, dedication, and community engagement. The growth of the C9 brand, from just three stores in 2014 to 24 stores across NSW and VIC in 2024, plus plans for further expansion, showcases its appeal and resilience in a very competitive market. As C9 continues to impress its customers with premium products and great customer service, it is well on its way to achieving its goal of 30 franchises by 2025.