Dubbo Regional Council’s (DRC) new online portal DRC&ME is proving popular, with nearly 200 registrations within the first two weeks of operations. The data shows that the majority of people using DRC&ME are using the portal outside business hours.
Manager Customer Experience, Caitlin Colliver, says that applications for rates relief, roads requests, and request to receive email notices from Council were among the most popular reasons people are using DRC&ME.
“While all these things are popular, the most frequent request we’ve so far received is request for new kitchen caddy liners. Previously, customers either had to phone Council to make a request, or visit us in person during business hours 9am-5pm; however, DRC&ME allows residents to order and have them delivered directly to their home, with a few simple clock of a button,” Ms Colliver said.
Residents are now able to submit requests with Council at a time that is convenient to them, and that has been reflected in the data, with more than 50% of requests submitted outside business hours – weekends being the most popular time to register and submit those requests.
“Another popular service that more people are utilising is the ability to change their address, which previously, residents would have to call to update their details. We’re reaching a whole other audience that we otherwise might not have been able to interact with previously,” Ms Colliver said.
By updating their contact details, DRC is able to stay in touch with residents about any major changes that need communicating. That’s why Council is also urging the community to make sure the contact details they have for Council are up-to-date.
This week marks four years since the amalgamation of the former Dubbo City and Wellington Shire councils to form Dubbo Regional Council, and that means changes were made that some people might not be aware of, like contacting Council.
“The way the community can contact our Customer Experience Centres is via phone on (02) 6801 4000, or emailing firstname.lastname@example.org. Any contact details for our friendly team that you might have had previously will need to be updated,” Ms Colliver said.
DRC’s most up-to-date contact information can also be found in the Yellow & White Pages. The Local Search phonebook, which was recently distributed to residents across the region does not have the right contact information for Council. DRC contacted the company who publish the phonebook last year to have the details changed, however, the new edition again has been published with incorrect DRC contact information.